Terms & Conditions

Castle Mews Carpets Terms and Conditions
Please read our terms and conditions carefully.

Preparation
The client is responsible for ensuring that the area is clean, and that the area is free of other trades and their
equipment. The room should also have adequate power and lighting.

Installation
The carpet fitter will work during normal working hours, and the customer is responsible for any risk to furniture,
electrical equipment, or other objects moved during installation.

Pattern matching
Pattern matching is not guaranteed unless specifically requested, and may not be possible on stairs with multiple
flights.

Liability
The carpet fitter is not liable for damage to the subfloor, floorboards, or other items, especially if they are near
electrical cables or central heating pipes.

Care and maintenance
The customer should refer to the manufacturer's care guide for information on how to care for their flooring

Complaints
The customer must contact the Wrexham or Ruthin office to make a complaint.

Payment
The customer must pay for the goods in full before installation, delivery or collection and pay for the service on the
day to the fitter.

Estimates
Delivery and fitting dates are estimates and are given in good faith